LA Metro seems to have borrowed a page from West Hollywood’s Block by Block security ambassador playbook with their recent announcement of a Metro security ambassador pilot program in an effort to enhance security, cleanliness and accessibility for riders.
Three-hundred ambassadors clad in bright green uniform shirts will be trained to track and report concerns relating to service issues such as maintenance and rider safety, with the aim of improving the public transportation experience for users.
The Metro Ambassadors will help riders navigate their system, provide extra eyes and ears on Metro buses and trains, and support riders who need assistance. They’re stationed to welcome everyone to Metro, answer questions, connect riders to the resources, and report issues they see.
The Metro Security ambassador program is part of a three-to-five-year pilot program that began in September 2022, according to Metro. Based on customer and employee feedback, Metro will deploy ambassadors to busier bus routes and rail lines.
Metro’s Board of Directors began a process to reimagine public safety for riders in 2020, according to its website. A year later, Metro began planning for the project with input from the Public Safety Advisory Committee and the community.
In December 2021, the board approved a new security approach that emphasized building trust with communities and taking a multilayered approach to security.
Metro emphasized that the ambassadors are not intended to replace existing security personnel or law enforcement. Instead, they are part of a larger plan that includes Transit Security Officers, law enforcement, improved cameras and lighting, frequent cleaning, and homeless outreach and crisis intervention teams.
The Metro Ambassadors are contracted by RMI International Inc. and Strive Well-Being Inc. Open Metro Ambassador and Field Supervisor positions can be applied for at RMI online.
To learn about the LA Metro Security Ambassador program, visit:
