The City of West Hollywood will host two in-person pop-up community booths at City parks in early September 2022 in collaboration with the City’s authorized dockless mobility operators: Bird, Lime and Wheels. Community members are invited to attend the pop-ups to learn more about dockless mobility devices including new generation e-scooters and e-bikes, sidewalk detection technology, and other new or upcoming features of the program. City staff will be in attendance to collect community feedback and input, and to questions or address concerns regarding the pilot program, which is anticipated to sunset on December 31, 2022.
The pop-up community booths will be held at the following locations:
- West Hollywood Park, 647 N. San Vicente Boulevard: Thursday, September 1, 2022, 4 p.m. to 6 p.m.
- Plummer Park, 7377 Santa Monica Boulevard: Thursday, September 8, 2022, 11 a.m. to 1 p.m.
The Dockless Mobility Pilot Program is part of the City of West Hollywood’s efforts to expand its transportation network by supporting a range of environmentally sustainable options to get around the City and to connect to the region-at-large. The City works regularly with residents, businesses, and the community-at-large to develop innovative solutions to transportation challenges and to balance the needs of people who walk, bike, use transit, and drive in the City of West Hollywood.
The City of West Hollywood began conducting Dockless Mobility Pilot Program field surveys in July 2022 to supplement an online community survey. City staff will provide the field survey at both pop-up community booths in September for all attendees who would like to participate. Additionally, flyers, free helmets, and other small giveaways will be available to attendees.
West Hollywood has been voted The Most Walkable City in California by Walk Score, a service that helps promote walkable neighborhoods across the country. Dockless Mobility devices add to the mix by assisting community members in addressing the challenge of “first-mile; last-mile” connectivity to existing transit stops and hubs in the transportation network and will help users go car-free for local neighborhood-oriented trips.
While e-scooters and e-bikes are dockless, the City of West Hollywood’s Long Range Planning Division and Parking Services Division have collaborated in the development of several designated dockless mobility device parking stations throughout West Hollywood. While the City encourages the use of the stations for parking, devices may be parked in any off-street location that does not block pedestrian access to the sidewalk; devices should never be parked in a way that blocks pedestrian activity and access. The City is also working with operators to provide riders with location information for “virtual parking stations” to be provided through mobile apps from operators.
To use the City’s authorized e-scooters and e-bikes, Bird, Lime, and Wheels, individuals must create an account with the company of their choice – Bird and Lime for e-scooters and e-bikes, and Wheels for Class-2 throttle assist e-bikes. Users of e-scooters and e-bikes must have a valid drivers license or instructional permit and are strongly encouraged to wear a helmet while riding. Helmets are required for riders 18 years old or younger. Only one person is allowed on a device at a time and e-scooters and e-bikes must be ridden on the road, never on the sidewalk. Users are advised to ride as far to the right side of traffic lane or in designated and marked bike lanes whenever possible and users must always ride in the direction of traffic.
The City of West Hollywood oversees the management of the Dockless Mobility Pilot Program through a partnership with ABM, which provides industry-leading transportation and parking management services. ABM staff and Block by Block security ambassadors monitor streets and the public-right-of-way to ensure quality of life concerns are addressed, such as uninterrupted pedestrian activity and access. Concerns about dockless mobility devices may be submitted to the City using the Service Request function on the City’s website or through the West Hollywood Official City App, which is available as a free download for iPhone users on the App Store and for Android users on Google Play. Concerns and feedback may be submitted by email at email@example.com or by phone at (213) 247-7720.